IT Outsourcing and Vendor Management
Today, many organisations depend upon external service providers to
support IT-related activities, such as software development, system
maintenance, Web hosting, application service provision and facilities
management.
In the wake of globalisation, the market for IT outsourcing has expanded significantly. This subject is designed to equip students with the skills required to manage the often complex set of relationships that an organisation may have with its service providers.
Topics covered include business case analysis, vendor selection, vendor
management, contract negotiation, quality management and the creation of
service level agreements (SLAs).
Prerequisites
Last modified 27 Aug 2008
Relaterad information
Lund University Box 117, S-221 00 Lund. Phone: +46 46-222 00 00, Fax: +46 46-222 47 20